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Terms and Conditions

Last updated: October 2025

These Terms and Conditions (“Terms”) govern all products and services provided by CALLPRO Pty Ltd (“we”, “us”, “our”) to our clients (“you”, “your”). By engaging our services, accepting a quotation, or paying an invoice, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Scope of Service

CALLPRO provides system integration, configuration, and support services using third-party products and platforms including, but not limited to:

  • Phone System Solutions: 3CX Solutions

  • Telephony Services, SIP Trunks, Number Hosting, and NBN Services: Breeze Connect (preferred upstream carrier)

  • Cloud Hosting and Infrastructure: Amazon Web Services (AWS) or a trusted third-party provider using NextDC data centres

  • Other Software or Applications: As specified in the quotation or service agreement

All products, services, and systems we integrate are provided under the terms and conditions of their respective vendors. By using our services, you automatically agree to be bound by those vendors’ terms, policies, and service agreements.

2. Vendor Terms and References

You can review each vendor’s official policies, service agreements, and terms at the following links:

For clarification about how these terms apply to your specific setup, please contact us directly.

3. Quality and Maintenance

We make every reasonable effort to ensure that all products and services we supply are of acceptable quality, properly configured, and maintained to meet performance expectations.
However, due to the integrated and multi-vendor nature of our solutions, we cannot guarantee continuous availability, fault-free operation, or compatibility beyond the scope of the original design.

4. Customer Service Guarantee (CSG) Waiver

Our phone system and telephony services are provided under non-CSG (Customer Service Guarantee) exempt plans.

By proceeding with any service, you acknowledge and agree that:

  • You waive your rights under the Customer Service Guarantee (CSG) as defined by the Australian Communications and Media Authority (ACMA);

  • This waiver is a condition of service, and we are unable to offer services to clients who do not agree to the waiver;

  • The CSG waiver allows us to provide competitive pricing and faster provisioning based on the commercial model of our upstream carriers.

For more information about the CSG, visit the ACMA website:
https://www.acma.gov.au/customer-service-guarantee

5. Liability and Limitations

To the maximum extent permitted by law:

  • CALLPRO is not liable for any loss, damage, or consequential cost arising from third-party product faults, vendor outages, or internet provider issues.

  • Responsibility for service uptime, reliability, and feature performance lies with the respective vendors and upstream carriers.

  • Our liability is limited to the value of the service fee paid for the affected period.

  • We do not accept liability for indirect losses such as loss of business, income, or data unless explicitly agreed in writing.

6. Support and Responsibilities

We provide reasonable technical support as outlined in your service agreement or quotation.
Clients are responsible for:

  • Maintaining a stable internet connection and power supply;

  • Allowing remote access for troubleshooting and maintenance;

  • Reporting faults in a timely manner;

  • Ensuring that any third-party changes (ISP, hardware, or IT infrastructure) are communicated to us before implementation.

7. Ongoing Updates

This Terms & Conditions document may be updated from time to time. The latest version will always be available on our website. Any quote, invoice, or service agreement issued by us is automatically bound by these Terms unless otherwise advised in writing.

Contact Us
If you have questions regarding these Terms or the vendors listed above, please contact:
📧 [email protected]
🌐 www.callpro.com.au

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